Online Customer Service Essay Example | Topics and Well Written Essays - 2750 words

Online Customer Service - Essay Example However, as the businesses grew, information regarding each customer became difficult as a result of customer growth base. To cope up with the growing customer bases, marketing segmentation and customer grouping was started, where customers were put in slots that could fit into their needs. Grouping of customers and putting them into slots enhanced the expectations of customers, but this also compromises some other desires of the customers since other services are tailor made to groups, not individuals2. In order to meet these challenges, relationship management begun to surface in 1980’s where this idea was to work efficiently with a direct relationship with the customer. Most of the firms realized that this could make them to know more about their customers and provide services that were tailor-made to match their desires. By doing this, firms were able to add value to their customers and themselves. Relationship Management is a group of terms and methodologies that illustra te how businesses should endeavor  and  strive for quality customer service, long term relationship with customers, and provision of quality goods and services. The argument behind good customer relationship include, sense of control, reduction of risks, provide more security, feeling a sense of control and reduction of costs of being a custo The rise of social customer The rise of customer requires that companies should change into a fully fledged social enterprise that values openness and succeeds on the collaboration with customers. The livelihood of the social business is a combination of consistent and immediate flow of information which involves every employee and spans every level of the company3. This means philosophically the customer’s needs at the heart of the vision of the company so as to equip the entire labor force with the right tools so as to ensure that there is customer satisfaction either directly or indirectly. This means operationally that there is a n investment in systems, guidelines and training that will enhance immediate communication between the workers and customers. A social business will have to pay attention and engage a variety of media-email, telephone, mobile and web. Several customers are going for social media to research, rave and rant about their experiences. By amplifying and aggregating experiences of the customers, social media has the ability to either make or break the reputation of the company. Studies have indicated that over 40% of the adults use the web to share their complaints about the services and products. Social media has the ability to bring down the company into its knees if not well managed. Social media has pushed customer service to the front of tactical thinking.  In order to stay in the competition, it is extremely beneficial for companies to know about the needs of a social customer. Use of Social Media Companies in the contemporary business environment are moving closer to its customers , and have taken some steps in resolving the problems encountered by its customers. There is a massive opportunities for various companies in the social web4. Removal of communication obstacles between a business and its customers, social web maintains one-on-one, small-scale relationship with the customers contrary to the setting of large-scale

Define Democracy And Dictatorship In Your Own Words Politics Essay

Define Democracy And Dictatorship In Your Own Words Politics Essay According to Abraham Lincoln democracy is defined as the government, of the people, for the people and by the people. It is a political system in which the supreme power lies in somebody of citizens which are elected by the citizens of that country through lawful voting. It is most acceptable governing system because it includes the participation of every single individual in the country and they become a part of the process of governing the legislature is elected by the people. It is the most advantageous fact that if any political party is corrupt or failing in this duty then it will not be re-elected the next time. In India, England, America, etc., there is democracy. When the government is ruled by an individual then that autocratic form of government is called dictatorship and that individual is known as dictator. in a dictatorship, its one leader controls every aspect of the nation, and no one can argue against it. Actually, it is a centralization of power in which the fundamental rights of citizens become vanish. In China, Egypt, etc., there is dictatorship. Constitution of India is the extreme law of India. It lays down the framework defining fundamental political principles, establishing the structure, procedures, powers and duties, of the government and spells out the fundamental rights, directive principles and duties of citizens. It was passed on 26 Nov. 1949 by the Constitution Assembly and effectively applied on 26 January 1950 in the whole country. The date 26 January was chosen to commemorate the declaration of independence of 1930. It declares the Union of India to be a sovereign, socialist, secular, democratic republic, assuring its citizens of justice, equality, and liberty and to promote among them all fraternity; the words socialist, secular and integrity and to promote among them all Fraternity; were added to the definition in 1976 by constitutional amendment. India celebrates the adoption of the constitution on 26 January each year as Republic Day. It is the longest written constitution of any self-governing country in th e world, containing 440 articles in 22 parts, 12 schedules and 94 amendments, for a total of 117,369 words in the English language version. Besides the English version, there is an official Hindi translation. After coming into effect, the Constitution replaced the Government of India Act 1935 as the governing document of India. Being the supreme law of the country, every law enacted by the government must conform to the constitution. B. R. Ambedkar, as chairman of the Constitution Drafting Committee, was the chief architect of the Indian Constitution.

Current Events in Business Research Essay

I had a hard time trying to figure out a function that I do at work or one that I would I’d like to in the future so I picked from Chapter 3 of our reading, The â€Å"Bringing Research to Life† of the Business Research Methods section which illustrates a scenario. Myra Wines is a woman that was hired by the U.S. Army to investigate and research with her team whether or not the testing area where the army uses its munitions testing was a direct connection or cause to the civilian death rate increasing since the range opened. There are a few issues here that Myra and her team will need to research and investigate. There are local activists voicing their concern, calling to shut down the range due to being environmentally hazardous. Another issue was these â€Å"duds† or bombs that didn’t explode when it hit the ground going off randomly, as the Army believed that its dead shells would only explode if another bomb was dropped on it to cause it to ignite. Acco rding to the Army, civilian deaths could not be attributed to their munitions testing area due to their testing of dropping the â€Å"duds† to torching them to try and ignite them. Wines and team hypothesized that the dead shells could potentially explode and leave no trace of the event taking place. Wines and team, met with Army representatives to go over the reports regarding dead shells or â€Å"duds†. By reviewing these materials they would be able define the management question which in turn would help by coming to a conclusion for the research question. The research team had to look at all the personnel that came in contact of shells, results that the explosions were leaving, and the frequency of dead shells Army states one out of twenty) to be able to come up with better research questions. The team’s observation showed them that civilians were actually opening up the bombs to salvage anything that had value. Unfortunately the bombs exploded and â€Å"vaporizing† the scavengers. Wines’ research team reviewed the data they collected, concluding that the civilians were thrill seekers and the scavenging fit into their thrills. Wines and team discussed their  conclusions to the Army, in which the Army to develop and implement policies to lessen av oidable civilian deaths. The team’s conclusions after reviewing the data, determined that the Army’s best management decision was to set off every â€Å"dud† shell at the end of each testing day and put kerosene on them so bombers can see at night and drop bombs to destroy the â€Å"duds†. Because of Wines’ and the team’s research, the Army implemented new procedures and the civilian death rate dropped. Research is a very important aspect to any company that is seeking to gain success or get the up hand on competitors. Searching for methods that will add value to companies is also considered the business research process. When researching, one must consider what is in the best interest of the company, its employees, the sponsor, and the community. Business research is important when determining what types of services companies are considering and required to analyze business situations. It is important to research the full potential of the service and what will the company gain from it. Business research is used to perform analysis of the industry, its products and to identify customer groups. It also is an important tool for management to make better business decisions. If the risk is too high, and there is not much that progress that the company will gain from providing the services, then it might be best to hold off a while longer. One of the keys to research is to take surveys, talk to all parties involved, and provide reasons for and/or against the objective of the research before it can even be considered. At my employer, we do employee surveys once a year. This is a way for the company to do research on the employee’s likes, dislikes, and complaints. By doing surveys, companies can get employees to open up and get answers to critical questions confidentially. References Cooper, D. R., & Schindler, P. S. (2014). Business research methods (12th ed.). Boston, MA/USA: McGraw-Hill/Irwin.

The Problem Of Bottled Water - 2377 Words

Imagine you live in a small town. You have a nice little house, maybe a dog or a cat. The town went through some rough times during the recent recession, but things are looking up: a new frac sand mine moved in nearby, providing jobs for a large portion of the community. Although there is more traffic because of the mine, it seems relatively harmless. As time goes on, however, you start to feel as if something is off. You haven’t been feeling well, and you suspect it has something to do with your tap water. You switch to bottled water and try to avoid using the public water as much as possible. A couple of years later, the news comes out that the frac sand mine had been contaminating the groundwater, making it unsafe. A dozen questions fill your mind with fear and anger: how has my health been affected? How can this problem be fixed? Will it ever be safe to drink the water again? Why did it take so long for this problem to be acknowledged? Fresh water is essential for life. We drink it, we bathe in it, we cook with it, and we grow our food with it. For water to be safe to consume, it must be free of any dirt or toxins, such as lead and arsenic. As the world population grows, we must also have this clean water in large quantities. The common sources of fresh water, such as groundwater, lakes and reservoirs, are naturally clean and safe to use. With new technological advances, however, comes potential fresh water contamination and depletion. One such technology is fracking.Show MoreRelatedThe Bottled Water Problem2078 Words   |  8 PagesThe Bottled Water Problem Introduction Most of Americans today prefer drinking from bottled water other than regular tap water. Bottled water is definitely more efficient and more reliable than tap water in many ways because it is easy to carry around. The problem with bottled water is that even though it is very easy to carry around, it is also very easy to dispose of. According to the International Bottled Water Association, the consumption increased 4.1 percent in 2011 alone. Furthermore,Read MoreThe Problems with Bottled Water Introduction Americans live in a consumer society where majority of2800 Words   |  12 PagesThe Problems with Bottled Water Introduction Americans live in a consumer society where majority of products are packaged ready for use. This is attributed to the availability of disposable merchandise that is favorable and efficient in delivering the various products that are on demand. Among the various favorably consumed packed products is bottled water. It does not however, make sense for people to buy bottled water and throw the container away after they have emptied it. This is because theRead MoreThe Benefits Of Bottled Water Essay1476 Words   |  6 PagesEven though bottled water has many disadvantages, there are still some benefits. Bottled water is convenient. Almost everywhere a person goes there are bottled waters being sold. The water is sold at grocery stores, convenience stores, vending machines, and many other places. People can also buy many bottles of water at a time. Some grocery stores sell bottled water that come with twenty or more bottles in the case. Bottled water is a convenient on-the-go hydration s olution. For example, people carryRead MoreMunicipal Drinking Water : The Natural Resources Defense Council ( Nrdc )1692 Words   |  7 PagesMunicipal Drinking Water in the U.S In the United States we often take our tap water for granted and we seriously shouldn’t. In 2001 a study called What’s on Tap? was released by the Natural Resources Defense Council (NRDC) , a carefully researched, well-documented, and peer-reviewed study of 19 U.S cities. Alarming results found that pollution and deteriorating out-of-date plumbing are sometimes delivering unsafe drinking water to the population. Many U.S cities depend on water delivery systemsRead MoreThe Water Of Bottled Water Essay1451 Words   |  6 Pagesmedia would have you believe that bottled water is healthier than normal tap water, but is this true? There is a lot of conflicting information, I would like to clear up that confusion and give you some clarity on the truth. There has been some speculation that the extraction of water for the production of bottled water may be contributing to the drought in California. Below is a map from Mother Jones. They created this illustration using the location of bottled water companies such as Dasani, AquafinaRead MoreThe Effects Of Bottled Water On The Society1681 Words   |  7 Pagesdo this is by not using plastic water bottles. Bottled water is a worldwide item used in a person’s everyday life. It is so commonly used even though it is far more costly than filtered water or tap water, and even sometimes gasoline. Bottled water has a significant impact on the environ ment, as well as the health of individuals. It is important to understand what exactly the impact of bottled water has on the universe today. People try and say that bottled water is safer, more convenient, and helpsRead MoreIs Bottled Water Better Than Tap Water?1564 Words   |  7 PagesIs bottled water better than tap water? Have you ever had any concerns about bottled water? Do you think that bottled water is better than tap water? Bottled water is water packed in plastic containers and sold for human consumption (Health Canada, 2013). Currently, the amount of bottled water consumed has increased considerably since many people feel it is safer drinking bottled water than tap water (Parent and Wrong, 2014). According to The Statistics Portal the global sale of bottled water tookRead MoreBottled Water Consumption Should Be Banned1536 Words   |  7 PagesHave you ever had any concerns about bottled water? Do you think that bottled water consumption should be banned? Bottled water is water packed in plastic containers and sold for human consumption (Health Canada, 2013). Currently, the amount of bottled water consumed has increased considerably since many people feel it is safer drinking bottled water than tap water (Parent and Wrong, 2014). According to The Statistics Portal, the global sale of bottl ed water took a leap from 161, 589 to 181, 608Read MoreThe Plage of Bottled Water1073 Words   |  4 PagesBottled Up Over the last decades the human race has made magnificent strides in looks for a greener society. How can we make great leaps in these new science fields when we are not even capable of taking care of the pollution problem which is greatest harm to the human race and all Earths inhabitants? Bottled water is the most massed produced plastic products around to date. The bottled water is supposedly safer, easier to tote, and helps the economy by providing jobs for citizens. Bottled waterRead MoreBenefits Of Drinking Bottled Water Essay1171 Words   |  5 PagesThere are many benefits of drinking bottled water, but these benefits do not outweigh the costs. Drinking bottled water can have many negative effects on human health, and can be very harmful to the environment. Over the past ten years, the bottled water market has tripled. Every year the market grows ten percent from the previous year. Because the market is continuously growing, the amount of negative impacts of bottled water a re also growing. Bottled water has been linked to health defects, illnesses

Short Note On Lifting Weights - 1171 Words

I come to a squealing halt as I throw my white Civic Si into first gear and hop out of the parking spot between the gold Chevy Tahoe and the black Jeep Wrangler. Grabbing my gym bag from the trunk, I march under the covered patio for the door of Mountainside Fitness to start my daily ritual. Walking through the doors the smell of sweat, hard work and cheap coffee attacks my senses. Lifting weights has been my place of refuge for almost two years now. Albeit I have gotten into pretty decent shape, I have an ulterior motive that goes deeper than just getting bigger, faster, and stronger. While the charming blond girl at the front desk scans my key card, I take a quick scan of the gym and see the customary faces of pain, strain, and disdain on those already in their workout. What motivation is powering these gym goers to finish their workout when it is so easy to quit? For me, going to the gym is a remarkable way to improve physical health, but the stress relief from being completely ab sorbed in a workout, the hormones released after a workout, and accomplished state of mind after a completed workout makes the mental benefits just as significant. Walking out of the locker room after changing in to my purple cut-off t-shirt and black basketball shorts starts my personal time. My phone is turned on silent for no disruptions and my earbuds go in. Faces that were expressing so much discomfort two minutes ago have now become mosaicked blurs. There are no distractions as I walk toShow MoreRelatedAudience Analysis Essay1006 Words   |  5 PagesOver the course of my observations of McComas Gym’s weight room, it was easy to figure out what type of audience would be interested in my essay. Based off this audience, I developed a persona who represents the weight room community by combining many of the characteristics I observed in individuals in the weight room. My developed persona is an ideal representative of an â€Å"insider† to the weight room community, as well as a representative of my essay’s audience. The type of audience who wouldRead MorePhysical Exercise, Muscle Mass Building1293 Words   |  6 Pagesable to naturally humble individuals driven entirely on simply how much extra weight that they have the ability to lift. Having so much primary focus in relation to your work out daily schedule, it s structure, the physical exercises necessary, in addition to just how much surplus weight you may can use- truth be told there is actually a unique, and practically the most valuable technique when exercising while using weights which in turn is in many instances lost in the shuffle: flexing the main intendedRead MoreHow to Lose Weight Essay898 Words   |  4 PagesHow to lose weight? Have you ever wished to have a body like a model? This could be a weird question but who doesn’t? However, the fact is that nowadays people are getting fatter and fatter makes that dream seem impossible. How can a fat person with fleshy cheeks and a big belly like a pregnant look have the body that he dreams of? It also have health related problems. Overweight leads to a disease called Obesity which is a situation which occurs when the weight of person is above their averageRead MoreHistory Of Isometrics. Isometric Exercises1439 Words   |  6 Pagesprogress. Free-weight enthusiasts tend to believe the supposed back pressure of real weight is superior for building strength, possibly triggering a productive fight-or-flight response. However, the extremely heavy weights needed by more advanced subjects can be an inconvenience, thereby increasing the risk of injury. I have a slight bias when it comes to overcoming or yielding isometrics. They both have their place in this program. I use yielding isometrics when using free weights and I do overcomingRead MoreA Hydraulic Crane : The Present Work Is Carried Out On Telescopic Crane Essay1444 Words   |  6 Pagesmachines to create mechanical advantage and thus moves loads beyond the normal capability of human. These types of booms are often used for short term construction projects rescue jobs, lifting boats in and out of the water, etc. The relative compactness of telescopic booms makes them adaptable for many mobile applications. Boom play objective role in the load lifting operation and the maximum direct effect of the stress is initializing from it and effects to another attached assemblies of crane. SometimesRead MoreThe Mission Of A Strength And Conditioning Program934 Words   |  4 Pagespreparation phases, and to peak for the playoffs (end of October). Our strategy will be to alternate be tween a hypertrophy training and a power training with macro cycles lasting 2 weeks. Transition Phase (November - January) A football season is short, but intense both physically and psychologically. The transition phase is dedicated to physical and psychological regeneration. A force endurance macro cycle ( table 1) can be prescribed and participation in team sports should be encouraged. This periodRead MoreBiography Of De Palma Terrance And It Was A Facility That Has Been Providing Senior Care For Seniors1377 Words   |  6 Pagesand around the facility. After the short cardio, the instructor began a series of strength training exercises that is different every week. At the end of this class older adults will hopefully feel stronger, healthier and more vital. Class Objectives The objectives of this class was to improve muscles strength, strengthen the bones, improving balance, coordination, and mobility. The class consisted of mainly strength training, long periods of stretching and short cardio. It was essential that theRead MoreEssay on The Social Dynamics of the Weight Room3717 Words   |  15 PagesThe Social Dynamics of the Weight Room Missing Works Cited As I walk down the streets of Hollywood, I can’t help but notice all the billboards advertising numerous products. The symbols of these products are beautiful young people with rock hard, chizzled bodies. It is interesting to note what defines a female as beautiful and a male as beautiful. The females seem to look extremely thin with tight arms, stomachs and buttocks’. These models for â€Å"Levi’s† or â€Å"Banana Republic† don’t have allRead MoreCriminal Identification And The Criminal Justice System1650 Words   |  7 Pagessystem. As time progressed, these techniques evolved accordingly. Due to modern day technology, and scientific advancements, it has made identifying criminals much easier. Adding to the effectiveness and accuracy, these techniques also carry much more weight and play a much more credible role in court. Best of all, it has made it near impossible for a suspect to get away with a crime especially when not caught in t he act of committing. Although, methods of criminal identification have varied throughoutRead MorePersonal Action Plan for Nutrition and Diet1225 Words   |  5 Pagespotassium was well less than half of target levels. My sodium count was with the acceptable range, but just barely. I had deficiencies of iron, copper, and magnesium, but did acquire my recommended intake of phosphorous, selenium and zinc. I fell short on Vitamin A, Vitamin C, E, K, and choline. I did, however, achieve appropriate intake of B6, B12, folate, thiamin, riboflavin and niacin. Overall, however, it was clear from this study that I was not meeting my nutritional needs very well, and needed

David Thoreau s Into The Wild By Jon Krakauer - 959 Words

Transcendentalism is a movement that began in the 1830s with the thought that important reality is intuitive, rather than taught knowledge. This then forced the idea of individualism being the most important element within society and everything having a godly piece within them. Some major transcendentalist figures include: Ralph Waldo Emerson, Henry David Thoreau, and Jack London. In the novel, Into the Wild by Jon Krakauer, many of Christopher McCandless’ experiences on his journey of Alaska were an indication that he was a transcendentalist. Throughout the novel it is clear to identify similarities and differences of the ideology and philosophy conveyed by McCandless within Emerson and Thoreau. Ralph Waldo Emerson, an american†¦show more content†¦Henry David Thoreau was american essayist and poet was a strong leader in the transcendentalist movement. One of Thoreau’s best pieces is â€Å"Where I Live and What I Live for,† which explains the simplicity of life and to live with only life’s absolute necessities to be able to truly enjoy life. There were many similarities connected with the works of Thoreau and McCandless and connection to the ideology of transcendentalism. â€Å"During his senior year at Emory, Chris lived off campus in his bare, spartan room furnished with milk crates and a mattress on the floor. Few of his friends ever say him outside of classes. A professor gave him a key for after-hours access to the library, where he spent much of his free time† (124). The actions that McCandless did connects and exemplifies Thoreau’s philosophy, â€Å"Simplicity, simplicity, simplicity! I say let your affairs be as two o r three, and not a hundred or a thousand; instead of a million count half a dozen, and keep your accounts on a thumbnail. In the midst of this chopping sea of civilized life, such are the clouds and the storms and quicksand and through sands and- one items to be allowed for† (Thoreau, â€Å"Where I Lived and What I Lived For†). The first passage expresses how McCandless would not need excessive physical possessions in his life to live. This relates to Thoreau’s idea on how people of transcendentalism simply live their lives and avoid making matters more complex withShow MoreRelatedThe Five Is of of Transcendentalism in the Modern Day1187 Words   |  5 Pagesthere is music, there is a lesson to be learned through ideas that Ralph Waldo Emerson and Henry David Thoreau created. Though transcendentalism is a relatively foreign word to most, it can be defined by using five is: individualism, inspiration, intuition, idealism and imagination which are displayed on a ll platforms of music today. The different music genres may vary between music from the late 1990s and childrens movies today. The constantly growing and changing world is trying its best toRead MoreAnalysis Of Christopher Mccandless s Into The Wild 2362 Words   |  10 Pagesterritories. A similar experience actually occurred in real life , and hence a fantastic novel was born by the story of a young man with a seemingly bright future, who soon endured the journey of a lifetime. The well known novel â€Å"Into the Wild† by Jon Krakauer is based on the true story of Christopher McCandless, a young man from a wealthy family in the Eastern United States, who, after graduating from Emory University, donated all his available money to charity and embarked on a trip through theRead MoreSimplicity Is The Transcendentalism1821 Words   |  8 Pagesidea is at the core of the transcendentalist movement, undertaken by true naturists such as Henry David Thoreau and Christopher McCandless. Thoreau detailed the thought-provoking euphoria associated with simplicity in his book Walden. Over a century later, McCandless took those principles and lived whole-heatedly by them, right until his untimely death; a story portrayed by Jon Krakauer s Into the Wild. The philosophy these societal critics developed in the midst of a materialistic revolution propelledRead MoreMccandless Vs Transcendentalism1840 Words   |  8 PagesAlaska or Bust: The Two Men That Believed Alaska Had All the Answers As Christopher Johnson McCandless once said: â€Å"The core of mans’ spirit comes from new experiences† (Krakauer, 57). Society has given the majority of the human population a predetermined cookie-cutter lifestyle for which they must follow in order to be accepted. This includes which virtues to follow, how to interact with others, and what is and what is it not acceptable. For many people, fitting into this mold is the only way they

Computer Motherboard (Descriptive) Free Essays

Computer Motherboard Motherboard acts like the arteries of a human taking the blood all over allowing the blood to travel. It has many line-like structures that are like the veins and the arteries. These lines are the wires mounted on the motherboard that keep thousandths or even millions of connection. We will write a custom essay sample on Computer Motherboard (Descriptive) or any similar topic only for you Order Now Motherboard is a small yet powerful device inside the computer system. The motherboard has three cards on it. First, the graphics card, it is like the eyes of the computer, it acts like the eye that saw and reflects images to the screen. Second, the sound card it is the mouth of the computer, it sends sound to the speaker, it shouts what the computer says. And the third, the modem, the nose of the computer. It sniffs messages from the wires coming from the telephone lines. If there’s a blood, there’s also the heart. The processor of the computer acts as the heart of the computer. It has a square-shaped chip that has many pins. It sits on the motherboard controlling all the cards including the motherboard. It controls, allows, and restricts information that is being disseminated into the system like the heart. It also has a heat sink and a fan keeping the processor cool. To be able to complete the system, it also has the brain. Hard disk serves as the brain of the computer. It is rectangular in shape. Inside it, there’s a mirror-like disk where all the information are stored. The disk spin at greater speed, depending on the information /data is being written into the disk. Motherboard is also consists of chips, transistors, and capacitors. It is the other component of the motherboard that acts like the organs of the system. These chips may be small as a grain of rice and bigger as a coin. Transistor is a small, black in color and rectangular in shape. It is sometimes recognizable because of its three metal legs attached on it. Transistors is consists of thousand or even million of IC (Integrated Circuit) packed in one part. And the capacitors are like tanks attached in the motherboard. It varies in size; it may be small, medium or large depending on the voltage and its capacitance. Motherboard is consists of millions of chips, transistors and IC’s. It acts like the body of the computer. Without it, the computer will not work. It is like the trunk of a tree. It is an amazing thing that has millions of wires attached in a small board. It is powerful and fundamental part that the computer will not work without it. Reference: * Motherboard. Retrieved from http://www. en. wikipedia. org/wiki/motherboard How to cite Computer Motherboard (Descriptive), Essays